Help & Support That Works as Hard as You Do
With TankhaPay’s built-in Help & Support feature, every concern finds the right answer, fast. Employees can ask questions, monitor progress, and get answers quickly, all in one place.
With TankhaPay’s built-in Help & Support feature, every concern finds the right answer, fast. Employees can ask questions, monitor progress, and get answers quickly, all in one place.
Provide employees with quick, reliable answers through a single, centralised support system. Track queries, monitor progress, and resolve issues efficiently without delays.
Ask questions and get timely responses.Monitor the status of ongoing queries in real time.Centralise all support requests for easy tracking.Reduce HR follow-ups and improve employee satisfaction.
Never lose sight of a request or let issues fall through the cracks.
Every query is automatically logged and categorised by type or department.Assign tickets to the right HR team member or specialist for faster resolution.Track priority levels to handle urgent cases quickly.Maintain a complete, searchable history of all interactions for future reference.Make HR support organised, efficient, and reliable.
Build trust through clear, consistent updates.
Keep your employees informed with real-time status updates on their tickets—open, in progress, pending, on hold, or closed.Avoid confusion with easy-to-understand tracking of where a request stands.Support two-way communication so employees can provide additional details or clarifications.Define resolution timelines and SLAs to maintain accountability.Deliver a helpdesk experience that values clarity and employee confidence.
Protect sensitive information while making support easy to use.
Ensure all queries and responses are securely stored in the TankhaPay cloud.Control access with role-based permissions to maintain confidentiality.Allow employees and HR to review ticket histories anytime for complete transparency.Support access via desktop or mobile so help is always within reach.Offer a documented, secure, and easily accessible support system your team can trust.
One platform for all employee queries.
Customisable categories and response workflows.
Reduced HR workload with structured requests.
Visibility into query trends for better HR planning.
We make communication easy and help you build a workplace where people feel heard, valued, and informed.
With TankhaPay, you’re never alone—our help and support ensure every question is answered and every issue is resolved quickly.
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An HR Help Desk is a central platform where employees may ask questions about HR, payroll, attendance, leave, and rules. It provides quick answer, minimizes HR workload, and keeps track of all employee requests.
By providing real-time support, ticket tracking, and self-service options, employees get faster answers without relying on manual HR interventions. This increases satisfaction and transparency.
Yes. Modern HR Help Desks manage attendance, payroll, leave requests, policy clarifications, and compliance queries all in one place, allowing HR teams to prioritise and resolve issues efficiently.
Every query raised generates a ticket with a unique ID. HR teams can track progress, assign responsibility, set priority levels, and ensure timely resolution while maintaining a history of all interactions.
Yes. Employees can raise tickets, check status, and access FAQs from mobile devices or self-service portals, making support convenient, faster, and more transparent.