Definition:

Quantitative measures used to gauge the efficiency, effectiveness, and success of tasks, teams, or individual goals.

Context & Importance:

Enables data‑driven management and clear alignment between employee activities and business outcomes.

Use Cases:

• Tracking KPIs, sales targets, customer service SLAs, or time-to-hire.
• Comparing metrics over time to identify trends.

Related Concepts:

KPIs, OKRs, analytics dashboards.

TankhaPay Relevance:

Provide dynamic dashboards for managers displaying team and individual metric trends.