Every HR, payroll, or compliance concern needs an immediate and traceable solution. The built-in Help and Support center in TankhaPay allows employees to make their queries and follow them throughout the process rather than trying to chase HR by e-mail.
A help desk for HR is a forum where all questions regarding HR, payroll, attendance, leaves, or policies are raised by the employees. The question is tracked until it is answered to its logical conclusion. The help desk of TankhaPay ensures that all questions asked are recorded in the form of tickets.
Queries are asked by employees in emails, WhatsApp messages, and through hallway chats without tracking.
Employees unsure whether anybody has taken notice of the question.
No record of who was assigned a query or how long it actually took to resolve.
The same questions asked over and over, with no searchable history to point back to.
From the first question to a searchable resolution history.
Tickets routed to the right HR specialist, with priority levels for urgent cases.
Open, in process, pending, or closed status at all times is known to the employee who raised the ticket.
Resolution timelines are set and tracked, so accountability isn't left to memory.
Queries and responses stored securely, with access limited to who needs it.
See what employees are actually asking about to plan HR resourcing better.
Raise tickets, check status, and browse FAQs from anywhere.
Most help desks are a black box disconnected from actual HR data. TankhaPay's isn't — because support runs on the same platform as payroll and attendance, HR agents see the relevant employee record the moment a ticket comes in, instead of asking the employee to re-explain their situation from scratch.
Salary, deductions, and payment history visible the moment a ticket opens.
Recent check-ins, leave, and hours, right alongside the query.
One thread, one employee record, nothing to re-explain.
A single, centralised system for questions, status tracking, and resolution, with a clear picture of where every ticket actually stands.
Every category comes with its own turnaround time, department, and owner, so nothing sits without someone accountable for it.
A simple form is all it takes, subject, category, sub-category, and a description, with attachments if the issue needs more context.
HR leadership needs to see the trends. Individual HR reps need to close tickets fast. TankhaPay serves both from the same queue.
From desktop, mobile, or self-service portal.
All tickets are entered and sorted according to category or department automatically.
Status visible in real time, SLA tracked throughout.
Full history kept, searchable for next time.
An inbox can receive a question. It can't tell you how long it's actually been sitting there.
| Email & WhatsApp | TankhaPay | |
|---|---|---|
| Query tracking | Buried in inboxes, easy to lose | ✓ Logged as a trackable ticket |
| Status visibility | Employee has to ask again | ✓ Real-time, self-serve |
| Assignment | Whoever happens to see it first | ✓ Routed to the right specialist |
| Employee context | Re-explained every time | ✓ Visible alongside the ticket |
| History | Scattered across threads | ✓ One searchable record |
Practical guidance for HR teams reducing query load and response times in 2026.
Why letting employees self-serve cuts the number of tickets HR sees.
Payslips, leave, and personal details, without a ticket needed at all.
Where a help desk fits into a modern, connected HR tech stack.
How automated support compares across leading HR platforms.
Still have questions? Call 989-198-8811 →
Page last updated: 28 July 2026
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