Who is Bharat Taxi?
Sahakar Taxi Cooperative Limited (Bharat Taxi) is a government agency that runs a taxi service across 15+ cities, with 184 users on TankhaPay at two locations.
The staff members are paid based on their attendance. Missing an attendance or recording an incorrect one alters the salary; hence, the need for correct entries before processing the payroll.
Government organisations have approval hierarchies as well as set leave policies. An HR management system has to abide by such policies without loopholes.
What problems did Bharat Taxi face with its previous HR software?
The previous software lacked the modules and features to manage attendance and payroll, and the vendor's support team did not fill the gap.
The team could not rely on the system to do the work. When they asked the vendor for help, support was not adequate, and issues stayed open.
- Missing modules and features. The software could not handle the attendance and payroll processes the agency needed, which left manual effort in both.
- Inadequate vendor support. The previous HR software team did not give the help required when the team needed it.
What did TankhaPay set up for Bharat Taxi?
TankhaPay linked attendance to the biometric device, brought two locations into one attendance record and organised users branch-wise. Approval workflow and payroll run in the same setup.
These are the documented parts of the setup.
- Biometric attendance. Attendance is configured with the biometric device.
- Two locations consolidated. Attendance data from two different locations has been consolidated.
- Organisation Units. Employees are classified branch-wise through Organisation Units.
- Approval workflow. Public sector bodies run on defined approval chains. The workflow lets Bharat Taxi follow its own approval rules inside the platform instead of working around them.
- Requests and decisions in one place. Employees apply, and approvers act inside TankhaPay.
- Policy-specific leave. The customised 1.5-day leave option goes through the same approval path.
- Approved leave reaches payroll. The approved outcome carries into attendance records and the payroll run.
- Payroll. Payroll is one of the hero features and is now running smoothly and efficiently.
- Extended support. TankhaPay supported the team whenever required.
Did TankhaPay customise anything for Bharat Taxi's leave policy?
Yes. TankhaPay customised the Leave Template to include a 1.5-day leave option, as Bharat Taxi required.
The templates should remain in the standard format, and leaves must be calculated in full days or half days. In the case of Bharat Taxi, calculation of one-and-a-half-day leave could not be made in the old format.
Employees have the provision to apply for one-and-a-half-day leave, and it will be processed by approvers within the approval process workflow.
How is payroll running for Bharat Taxi after moving to TankhaPay?
Payroll is one of Bharat Taxi’s hero features on TankhaPay and now runs smoothly and efficiently for all 184 employees.
Under the previous software, missing modules made it hard to run payroll effectively. Now the inputs for payroll depend on arriving from one system.
| Payroll input | How it reaches payroll on TankhaPay |
|---|---|
| Attendance | Biometric capture, both locations consolidated in one record |
| Leave | Customised Leave Template with the 1.5-day leave option, approved through the workflow |
| Employee structure | Organisation Units, classified branch-wise |
What were the results for Bharat Taxi?
Bharat Taxi now runs attendance on a configured biometric setup across multiple locations, and payroll is running smoothly. The two problems with the previous software were support and missing modules.
What Should a Second-Time HRMS Buyer Ask Before Switching?
Ask how much support the vendor provides and whether its modules cover attendance and payroll. Those were the two problems Bharat Taxi had with its previous software.
Five questions are worth asking in any demo. Each one maps to something Bharat Taxi uses.
- How much support will the vendor provide, and when? Bharat Taxi's previous vendor gave inadequate support.
- Does the software have the attendance and payroll modules you need? Missing modules and features were the second problem.
- Can attendance be configured with your biometric device? Bharat Taxi's attendance runs through the biometric device.
- Can attendance from several locations be consolidated, with employees classified by branch? Bharat Taxi consolidated multiple locations and uses Organisation Units.
- Can the vendor adapt the leave template to your policy? TankhaPay added a 1.5-day leave option for Bharat Taxi.
Who is TankhaPay?
TankhaPay is an HR, payroll and compliance platform built by AKAL Information Systems Ltd., which has operated since 2000 and is CMMI Level 5 appraised and ISO 9001, 20000, 27001 and 14001 certified. It runs HRMS, attendance, payroll and Employer of Record services across all 28 Indian states.
