Where Is Your Service Staff Right Now?
At Dio Graciaa, nobody could answer that with confidence. Attendance and location were the problem, and that is where this story starts.
Service staff do not sit at a desk or clock in at a gate. They work wherever the job takes them, so a fixed attendance point does not reach them. Without a reliable record of where staff were and when they started, attendance became a matter of trust, not data.
Who Is Dio Graciaa?
Dio Graciaa is a manufacturing company with 100 employees on TankhaPay, including a service team that works away from the main site. TankhaPay is the first HR software the company has used.
In a business like this, service staff are the link between the product and the customer. That makes knowing who is working, where and for how long a core operating record.
Why Does Attendance Fail for Service Staff in a Manufacturing Company?
Because a stationary system cannot track people as they move around. A register or card punches those who have arrived at the office but not those who have arrived at their work.
There were three problems created by this:
| Gap | What it meant at Dio Graciaa |
|---|---|
| Attendance | No dependable record of when service staff started and finished work |
| Location | No view of where staff were during working hours |
| Shifts | Rotations arranged by hand, with room for mistakes and disputes |
Each gap meant follow-up calls and manual checks for HR. The time went into collecting attendance, not using it.
How Does Mobile Check-In With Live Tracking Work for Service Staff?
Staff check in and out on their phones, and live tracking shows where they are while they are working. Attendance no longer depends on being at a fixed point.
Each employee marks check-in at the start of work and check-out at the end. The location is captured as part of the record, so HR and managers can review it.
Live tracking covers working hours only. It shows where the phone is during that time, which is evidence for review, not proof of the work done.
How Does Auto Shift Rotation Work?
The auto-shift rotation method allocates shifts according to a certain pattern defined at the outset. It is not possible to recreate the rota manually each time. HR makes the rota and follows the predefined sequence of shifts, and attendance records can be made accordingly.
Because shifts and attendance sit in one place, a question about who was on which shift can be answered from the record.
How Does One System Connect Onboarding, Leave and Payroll?
Each employee is created once at onboarding, and that record carries through attendance, leave, performance and payroll. There is no second sheet to reconcile.
User management controls who in the company can view or change which records. Reports then draw from the same data, so management can review attendance, leave and performance together.
Payroll reads from the recorded attendance, shift and leave data. HR does not collect separate inputs from different places before a cycle begins.
Our service team is never in one place, and attendance used to be the hardest thing to get right. Now they check in on their phones, we can see where they are working, and the rest of HR runs from the same record.
What Changed for Dio Graciaa After Moving to TankhaPay?
HR moved from an unreliable view of service staff to one system covering attendance, location, shifts and payroll. The table sets the before against the after.
The main gain is not speed. Attendance now has one source, so questions about who worked, where and when can be answered from the system.
Service staff break most attendance systems because they are never at the place the system expects. Dio Graciaa did not need another register. It needed attendance to travel with the employee.
What Should a Manufacturer With Service Staff Ask Before Choosing an HRMS?
Ask whether attendance works for people who are never at one site. If it only works at a gate or a desk, service staff stay outside the system.
Four questions are worth asking in any demo:
- Can staff check in and out from a phone? Ask whether it works for your staff's phones and network conditions.
- When does location tracking run? It should cover working hours only, and employees should be told what is recorded.
- Do shift rotations apply automatically? If rosters are rebuilt by hand, the manual step is still there.
- Does payroll read directly from attendance? If hours are exported and re-entered, errors return at that step.
Who is TankhaPay?
TankhaPay is an HR, payroll and compliance platform built by AKAL Information Systems Ltd., which has operated since 2000 and is CMMI Level 5 appraised and ISO 9001, 20000, 27001 and 14001 certified. It runs HRMS, attendance, payroll and Employer of Record services across all 28 Indian states.
